Dear Clients of Wayland Animal Clinic,

The coronavirus is a concern we do not take lightly. Our goal is to continue to be an important resource for our community and take care of your pets while minimizing the chance of any disease transmission at our clinic.

The pandemic (and the government’s response to the pandemic)  has necessitated some changes to our policy and procedures. Here’s some changes we’ve made that we hope will improve you and your pet’s experience at Wayland Animal Clinic:

Appointments

The operational constraints imposed by the pandemic have significantly impacted our schedule.  We sincerely appreciate the kindness and patience our clients have shown during this time. To best meet our goals, we have introduced the following policies:

 

Urgent / Sick Visits are Priority

We must still prioritize urgent/sick patient visits. If you are unsure if your pet’s issue is urgent please call or email our office and a nurse or doctor will be happy to help with that determination  508-653-1096 or [email protected]

Non-urgent visits and new patient exams will be tentatively booked out 4-6 weeks (this includes annual exams and other well-visits or exams that are not considered urgent).

Rabies Vaccines

Current rabies vaccination is required by state law so we will make our best efforts to ensure these patients take priority in scheduling. If your pet is due for a rabies booster, please contact the office as soon as possible so that we can help find you an appointment.

Stay Home If You Suspect You or a Family Member Are Sick

Please stay home if this has been recommended by your doctor. If you are experiencing any symptoms of concern: fever, cough, shortness of breath, or other cold and flu-like symptoms, please contact your primary care physician immediately! If you have a previously scheduled appointment at our office and are experiencing any of these symptoms please reschedule your appointment for a time when you are well.  Please know that your health and the health of our clients, staff and the greater community is our number one concern.

New Puppies / Kittens

For the time being, we must limit new puppy/kitten appointments to:

  • Clients with pets already under the wellness and care of a Wayland Animal Clinic doctor, regardless of geography
  • Clients residing geographically in Wayland and Natick
  • Clients must email us the puppy/kitten’s medical history ASAP to best meet required vaccination schedules
  • We can not currently accommodate breeder requirements that newly adopted pets be seen within a certain number of hours/days

Curbside Service Only

Wayland Animal Clinic is seeing patients inside the building while our human clients are waiting in their car.  Here’s how the process works:

*TIP* Bring a well-charged mobile phone with you!  Along with a face mask and credit card!

  • Upon arrival, call us at 508-653-1096 and remain in your vehicle
  • A technician will call you to take a history
  • Then a technician will come out to retrieve your pet. Please wear a face mask during face-to-face interactions with our staff.
  • After the examination, the doctor will call to review findings and the plan
  • The desk staff will call you one last time to secure payment with a credit card
  • We will bring your pet back to your vehicle along with any medications or food you might need
  • Exceptions to this protocol will be made for euthanasia appointments – please call the office when you arrive and someone will escort you into an exam room with your pet.

Online Pet Food Delivery and Medication Refill

  • Pet Food: Wayland Animal Clinic offers an online pharmacy for food and medicine
  • Food orders can be delivered to your doorstep. You can access food delivery service from this Online Pharmacy link, or on the main menu and footer of our website.
  • Refills:
    • Please refill your medications through the online pharmacy, or
    • Contact our office at 508-653-1096 for prescription refills or to place a special order.  We can arrange a time for you to pick up when the medications are ready.

Temporary Adjusted Office Hours

Monday – Friday: 8 am – 5 pm
Saturday:8 am – 1 pm