Drop Off For Surgery

Please drop your pet off between 8:00 and 8:30 on the morning of surgery.

Fasting

Dogs/Cats

No food after 10pm the night before.  Fresh water should be available until 8am the morning of surgery.  No treats!

Rabbits/Guinea Pigs

Please take away food and water early in the morning of your scheduled surgery. Please bring a container of your pet’s regular food that we can use to feed your pet after the procedure.

Pets On Medications

If your pet is on medications, please contact our front desk staff for specific instructions.

Restraint

For safety, please bring your pet in a closed carrier or leash as appropriate.

Admission

Plan for the admission process to take about 15-20 minutes. During the admission process, your technician will:

  • Take a recent history of your pet and collect some admission information
  • Review your estimate and consent
  • Ask that you leave at least one phone number that you can be reached at any time during the day for questions or emergencies
  • Let you know what to expect throughout the day

Discharge

  • Your technician will contact you with an update on your pet and an expected pick-up time
  • All post-surgical home care instructions will be provided at discharge by your technician
  • Depending on your pet’s procedure, a follow up appointment will be scheduled as needed

Curbside Service

Wayland Animal Clinic is seeing patients inside the building while our human clients are waiting in their car.  Here’s how the process works:

*TIP* Bring a well-charged mobile phone with you!  Along with a face mask and credit card!

  • Upon arrival, call us at 508-653-1096 and remain in your vehicle
  • A technician will call you to take a history
  • Then a technician will come out to retrieve your pet. Please wear a face mask during face-to-face interactions with our staff.
  • After the examination, the doctor will call to review findings and the plan
  • The desk staff will call you one last time to secure payment with a credit card
  • We will bring your pet back to your vehicle along with any medications or food you might need
  • Exceptions to this protocol will be made for euthanasia appointments – please call the office when you arrive and someone will escort you into an exam room with your pet.

No Show / Cancellation Policy

All clients are required to give at least 24 hours advanced notice when cancelling any appointment. No Show / Late Cancellations will be charged $20 for technician appointments and $40 for veterinary appointments. See More Details